Refund policy

At Femmia, we want you to be satisfied with your purchase. If you need to return an eligible item, please review the requirements below before sending it back.

Return Window

You may request a return within 30 business days of delivery.

Customers are responsible for the cost of return shipping.

Return Eligibility

To be eligible for a return, the product must be returned in its original condition and with all applicable original materials and components.

The following items are not eligible for return:

Products that have been used, worn, washed, or damaged after delivery.
Items with the original tags, labels, or stickers removed.
Products returned without their original packaging, box, wrapping, or protective materials.
Items returned without accessories, manuals, free gifts, or other components included with the original purchase.
Products with stains, odors, smoke smell, pet hair, or other visible signs of use.
Customized, personalized, or made-to-order products.
Clearance or final-sale items, or products specifically marked as "Non-Returnable," unless the item is defective, damaged, or incorrectly shipped.
Gift cards and digital products.
Products damaged due to misuse, accidents, negligence, or unauthorized repairs.
Items returned after the 30-business-day return period.
Products returned with missing parts or components that were included at the time of delivery.
Items returned without prior return authorization, where applicable.
Returns for which we do not receive an uncut unboxing video clearly showing the product and the issue.

Return Process

Before returning an item, please contact us at support@femmia.shop for return instructions and authorization, where applicable.

Approved returns should be sent to:

Femmia
4301 W William Cannon Dr
Austin, TX 78749
United States

Customers are responsible for return shipping costs.

Refunds

Once we receive and review the returned product, eligible refunds are processed within 5–10 business days.

Approved refunds are issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider.

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrectly shipped, please contact support@femmia.shop and provide the required uncut unboxing video clearly showing the product and the issue. We will review the information and provide instructions for the next steps.